Thank you for shopping with BonBonScoop! 💛
We know you’re excited to receive your mystery goodies, and we’ll do our best to prepare and ship your order as quickly as possible.
Processing Time
Processing time depends on whether your order includes a packing video.
Orders with Packing Video
- Ships within 5–8 business days
Orders without Packing Video
- Ships within 2–5 business days
Please note that orders requesting uncommon or limited-edition characters (IPs) may require additional processing time due to stock availability.
Business days do not include weekends or public holidays.
Shipping Time
Shipping time refers to the time it takes for your package to travel from our warehouse to your destination after it has been shipped.
Actual delivery time varies depending on the destination country, customs clearance, and local courier services.
Delivery Information
Weekday Delivery
Most local couriers deliver on business days (Monday–Friday) only.
We recommend using a delivery address where someone is available to receive the package during weekdays. Please keep your phone available, as the courier may contact you regarding your delivery.
Address Accuracy
Please make sure your shipping address, recipient name, and phone number are complete and accurate before placing your order.
If we notice missing or incorrect information, your order will be placed on hold for up to 5 business days while we contact you.
If we do not receive the required information within this period, your order will be canceled and refunded.
Package Marked as Delivered
If your tracking shows that your package has been delivered but you have not received it, please contact us within 7 days of the delivery date.
Most shipping carriers are unable to investigate delivery issues reported after this period.
Address Changes
Once your order has been shipped, we are unable to change the shipping address.
Please double-check all shipping information before completing your purchase.
Non-Deliverable Addresses
We are unable to ship to:
- PO Boxes
- APO/FPO military addresses
Please provide a valid residential or commercial street address.
Shipping Delays
While we always strive to ship orders on time, occasional delays may occur due to circumstances beyond our control, including:
- Peak shopping seasons
- Severe weather
- Customs inspections
- Airline or courier delays
- Chinese public holidays (such as Chinese New Year, Labor Day, and National Day)
During major Chinese holidays, processing and shipping may be delayed by several business days. We appreciate your patience and understanding.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by your country’s customs authorities.
These charges are the responsibility of the customer and are not included in your order total or shipping fee.
Failure to pay customs duties or import taxes may result in delivery delays, returned packages, or package abandonment. BonBonScoop is not responsible for these situations.
Disclaimer
BonBonScoop is not responsible for delays, losses, or additional costs caused by the following circumstances:
Incorrect Shipping Information
Incorrect or incomplete shipping addresses, recipient names, phone numbers, or other information provided by the customer.
Unattended Deliveries
If you authorize a carrier to leave your package at your door, mailbox, or another unattended location, BonBonScoop is not responsible for loss or theft after delivery.
Whenever possible, we recommend selecting a delivery option that requires a signature.
Force Majeure
Events beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Earthquakes
- Severe weather
- War
- Government restrictions
- Strikes
- Pandemics
Third-Party Shipping Providers
Once a package has been handed over to the shipping carrier, transit is managed by third-party logistics providers.
BonBonScoop is not responsible for carrier delays, routing issues, or package loss that occurs during transportation unless caused by our own error.
Customs Regulations
BonBonScoop is not responsible for delays, confiscation, or failed delivery resulting from customs inspections, import restrictions, or changes in local laws and regulations.
Need Help?
If you have any questions about your order or shipping, we’re always happy to help!
Email: help@bonbonscoop.com
Our customer support team will respond as soon as possible during business hours.
Thank you for supporting BonBonScoop! We can’t wait for you to enjoy your mystery scoop. 💛
